Viking Ocean Cruise

Old Sep 27th, 2017, 08:33 AM
  #1  
Original Poster
 
Join Date: Sep 2017
Posts: 1
Likes: 0
Received 0 Likes on 0 Posts
Viking Ocean Cruise

Viking offered ocean cruise which included Havana Cuba, Cozumel, Mexico, Belize City, Belize - they had no permit to port in Havana, and when they notified passengers that the new port would be in Cienfuegos, Cuba, they eliminated Cozumel and Belize, offered cancellation full refunds for a period of time and NEVER told passengers and have now refused to give a full refund because the time period for full refunds has expired. They want me to go away, but I am not!! No way to treat customers!!
sdladi is offline  
Old Sep 27th, 2017, 10:13 AM
  #2  
 
Join Date: Oct 2010
Posts: 15
Likes: 0
Received 0 Likes on 0 Posts
Dear sdladi,

We understand your concerns about your upcoming cruise and remain interested in working with you to obtain an amicable resolution. A seasoned member of our Customer Relations team will be in touch today to discuss further.

Looking forward to speaking with you.

Best regards,
Viking Cruises
VikingRiverCruises1 is offline  
Old Sep 27th, 2017, 09:08 PM
  #3  
 
Join Date: Jul 2003
Posts: 10,559
Likes: 0
Received 0 Likes on 0 Posts
I agree. Go away.
jacketwatch is offline  
Old Sep 28th, 2017, 07:38 AM
  #4  
 
Join Date: Jul 2006
Posts: 17,986
Received 22 Likes on 4 Posts
We enjoyed Xienfuegos but that was in addition to Havana. Make sure you get a full refund!
HappyTrvlr is offline  
Related Topics
Thread
Original Poster
Forum
Replies
Last Post
jordie
Mexico & Central America
5
Sep 8th, 2012 01:38 PM
ShellD
Mexico & Central America
12
Nov 10th, 2011 08:43 AM
NGail
Mexico & Central America
7
Oct 11th, 2009 11:54 AM
SuzieTrue
Mexico & Central America
8
Apr 17th, 2005 01:25 PM
Kelly
Mexico & Central America
6
Dec 4th, 2002 05:28 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On


Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Do Not Sell or Share My Personal Information -